IT solutions, support and services for small and medium sized organisations

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Home > Services > IT Support

iNTALECT's approach to IT support services reduces downtime, increases responsiveness and provides the highest levels of flexibility and cost effectiveness. Small and medium-sized enterprises (SMEs) don't want to be hindered by their IT systems - they need their IT to evolve and grow in line with their business needs.

iNTALECT's flexibility, responsiveness and cost-efficiency form the cornerstones of our IT support services for SMEs. In addition to supplying a collection of reliable, cost effective, services, iNTALECT work in partnership with clients to help them achieve their goals through the effective use of IT.

We specialise in maintenance and support and offer regular on-site visits, impartial consultation and the knowledge that a familiar voice is always available to give expert advice.

Complementing the often limited manufacturer warranties, iNTALECT also support a range of additional aspects such as operating systems, network configuration and back-up.

Most business critical facilities are hosted on servers e.g. file storage, email, databases and when one of these fails it affects all users and often leads to an interruption of business. iNTALECT Remote Server Support ensures server problems are resolved quickly so business can continue. Most problems can be resolved remotely but where an onsite visit is required an engineer will attend site to deal with the fault.

When a system failure occurs, we do whatever is necessary to restore a failed system to business functionality. As part of this service we would also assess the data backup procedures and data security provision and implement an arrangement that minimises the time taken to restore business functionality after a system failure. On-site support also covers the resolution of technical problems on servers and workstations, and other important day-to-day practices.